Frequently Asked Questions

Welcome to our FAQ page! At Foxxtech Ltd, we combine wellness and innovation by offering eco-friendly personal care products and cutting-edge smart gadgets. Below are answers to some of the most common questions we receive. If you still have queries, don’t hesitate to reach out — we’re here to help!

🌿 NATURAL PERSONAL CARE PRODUCTS

Are your natural products really organic and chemical-free?

Yes! Our lip balms, soaps, shampoos and other personal care products are made using 100% natural ingredients — free from parabens, sulphates, artificial fragrances, and harsh chemicals. We only source from suppliers who meet eco-certification standards and value sustainability.

I have sensitive skin. Can I use your soaps and shampoos?

Absolutely. Our formulations are gentle and nourishing, crafted specifically for all skin types — including sensitive, dry, or allergy-prone skin. Always patch-test first, and contact us if you’d like help choosing the right product.

Do your lip balms contain beeswax?

Some of our balms do contain ethically sourced beeswax. We also stock vegan-friendly alternatives using plant-based waxes. Product descriptions will always state what's inside — transparency is key.

How are your products packaged?

Our personal care products are packaged with minimal, eco-conscious materials — often recyclable, biodegradable or reusable. We believe in reducing waste wherever possible.

Can I return personal care items?

Due to hygiene reasons, personal care items can only be returned if unused and unopened. If your item arrived damaged or is faulty, please contact us within 7 days and we’ll resolve the issue quickly.

🔌 SMART TECH GADGETS

Is the 3-in-1 cordless charger compatible with all phones?

Our 3-in-1 chargers are designed to work with most Qi-enabled smartphones (including iPhone, Samsung, and Google Pixel), as well as AirPods and smartwatches. Always check your device’s compatibility or message us before purchase.

How stable is your car phone holder? Will it hold heavy phones?

Yes! Our car phone holders are built for firm grip and stability on rough roads and sharp turns. They support larger phones and cases securely, making hands-free navigation easy and safe.

Do your smart air purifiers remove allergens and odours?

They do. Our Smart Air Purifiers use HEPA filtration and activated carbon layers to trap allergens, dust, pet dander, and neutralise unpleasant odours. Bonus: many models offer smart app control and auto-detection sensors.

How do I know your gadgets are high quality if you're a dropshipping business?

Great question. At Foxxtech Ltd, we carefully vet our suppliers and test products before listing. Our tech range is selected for reliability, durability, and innovation. If something doesn’t meet expectations, we act fast to make it right.

Do your tech gadgets come with instructions?

Yes — all items come with easy-to-follow user guides or digital manuals. If you're ever unsure, our support team is happy to walk you through setup or use.

What if my gadget doesn’t work when I receive it?

Don’t worry — our support-first return policy covers any item that arrives faulty or damaged. Just send us a photo or video of the issue within 7 days, and we’ll replace or refund it.

🚚 SHIPPING & SUPPORT

How long does delivery take?

Most orders arrive within 7–15 business days, depending on your location and the product. You’ll receive tracking info once your order is dispatched. Some products may arrive in separate parcels.

Why do some items arrive separately?

To keep prices low and reduce waste, we ship directly from our trusted suppliers. If you ordered items from different categories (e.g. tech + skincare), they may come from different warehouses.

Do you offer customer support?

Yes! Our friendly support team is always here to help — before or after purchase. Email us at mail@foxxtech.uk and we’ll reply within 24–48 hours (often much sooner!).

💬 STILL HAVE QUESTIONS?

We're here for you! Whether you're unsure about a product, need help choosing the right item, or just want more info — reach out! At Foxxtech Ltd, your satisfaction is our priority.