Returns Policy

At Foxxtech Ltd, your satisfaction is important to us. However, as a dropshipping business, we operate a streamlined and eco-conscious returns process to keep prices competitive and reduce environmental impact. Please read our returns policy carefully before making a purchase.

✅ Eligibility for Returns

To be eligible for a return:

The item must be defective, damaged on arrival, or not as described.
You must notify us within 7 days of receiving your order.
Items must be returned within 30 days of delivery.
Items must be unused, in their original packaging, and include all accessories/manuals (if applicable).
A clear photo or video of the item showing the issue is required for our team to review.

🔁 Change of Mind Policy

We do not accept returns for:

Buyer’s remorse or change of mind
Incorrect selection (e.g., wrong colour or model)
Items marked as non-returnable or clearance

Please double-check your order details before confirming payment.

💸 Return Costs & Process

Returns are only approved after inspection of evidence (photo/video).
In most cases, we offer partial refunds, store credit, or replacements without requiring a return, helping you avoid return shipping costs.
If a return is approved, the customer is responsible for return shipping fees unless the fault lies with us.
We will provide the return address and instructions if a physical return is necessary.

🔄 Replacements & Refunds

If your claim is valid, we will either:

Send a replacement item at no additional cost, OR
Issue a refund or store credit (at our discretion).

Refunds are typically processed within 5–10 business days once approved.

⚠️ Non-Returnable Items

Perishable goods, personal items (e.g., earphones), hygiene-sensitive items, and custom/personalised orders are non-returnable.
Items damaged due to misuse or unauthorised repairs are not eligible for return.

📩 How to Initiate a Return

To initiate a return, please contact our customer service team at mail@foxxtech.uk or call us on +44 7477895050:

Order number
Description of the issue
Photos or videos showing the issue
Preferred outcome (replacement, refund, or credit)

🚨 Important Notice

Unauthorised returns or returns sent to the wrong address may not be eligible for a refund. Always wait for confirmation and instructions from our support team.

Thank you for choosing Foxxtech Ltd.
We’re committed to resolving any product issues quickly and fairly, while keeping our operations lean and sustainable.